Marketing & Development Coordinator

Organisational statement

Commissioning without compromise, Artangel is open to the most challenging ideas and responsive to the rapidly shifting ambitions and expectations of artists and audiences alike. Artangel incubates and delivers exceptional projects by outstanding contemporary artists. Artangel’s employees contribute to this by being open to new ideas, new partnerships and new ways of doing things and by working strategically to enable all that we do to fulfil its potential.

Role Description

This role will work across Artangel's Marketing and Communications and Development teams, supporting a unified strategy that shapes the journey for our audiences and donors to deepen engagement and drive support. The Marketing & Development Coordinator will assist with planning and scheduling external communications to key stakeholders, including donors and the wider audience. Acting as a key link across activities - from donor relations and events, to project campaigns - the role will ensure communications are well-organised, targeted, and tailored to specific audiences.

Job-Specific Tasks

Marketing & Communications

• Supporting the Marketing & Communications Manager and Digital Coordinator (DC) to implement the audience and content strategy
• Day-to-day running of social media channels, drafting and scheduling content from approved project copy and in line with signed off campaign plans, ensuing consistent visuals, voice, values and messaging, increasing brand awareness and engagement
• Supporting to develop campaigns to promote all activity with effective planning across digital channels
• Growing audience on digital channels including newsletter subscribers and social media
• Supervised to draft and update web content, direct digital marketing and newsletters, including donor e-newsletters
• Manage and update the weekly comms planner, ensuring activity across the programme and across various external channels and platforms is logged and content is drafted in line with the schedule.
• Manage and update third party marketing, including online listings for live projects and events, and supporting comms
• Supporting flow of assets to partner organisations
• Supporting supply of materials, data and assets internally to support the work of colleagues across the organisation including the production team, collection activity and development
• Proofing briefs, assets, newsletters, draft designed content, ensuring consistency

Development

• Assist with donor communications such as drafting correspondence including thank you letters and invitations, and monitoring inboxes
• Along with the Development Manager and wider team, help devise, deliver and attend our busy events programme, including logistics, invitations, space and production for events such as previews, performances, dinners, major events and trips abroad
• Help manage the invitation process including drafting invites and joining instructions on Mailchimp, compiling guestlists and monitoring attendance
• Maintain accurate database records using Raiser’s Edge (CRM system) in compliance with data protection legislation (training will be provided)
• Provide support in identifying and recording fundraising income
• Assist in the production and distribution of the annual limited-edition memento for donors
• Be responsible for updating the communications schedule as agreed between Development and Marketing & Communications departments
• Ensure the relevant website pages and the development mailing list are updated.

General

• Set up ticketing on platforms such as Ticket Tailor and manage bookings and enquiries from the public in consultation with production and marketing

Experience

Essential

• Experience drafting and publishing public facing comms across leading social media, newsletter and CMS platforms.
• Effective communication with a wide range of internal and external stakeholders
• Experience of helping to devise and deliver public-facing events, activities, and projects
• Liaising with a range of external suppliers and contractors
• Managing budgets
• Maintaining accurate records

Desirable

• Experience of interacting with donors

Skills and knowledge

Essential

• Highly effective administrative and organisational skills including the ability to prioritise and meet deadlines
• Strong presentation and written skills
• Familiarity with basic office systems and technologies
• Effective project management skills, including the ability to take initiative and plan ahead
• Knowledge of CRM systems or demonstrable transferable skills

Desirable

• Familiarity with an online office working environment utilising Google, Dropbox etc; and Mac hardware and Mac OS

Attributes

Essential

• Enthusiasm for the arts
• Ability to form effective working relationships and work as part of a team
• Highly self-motivated and goal orientated
• Able to produce accurate work under pressure
• Entrepreneurial and positive attitude

Competencies for the organisation: Non-management roles

Entrepreneurial Skills and Self-management

• Think creatively about effective ways of working
• Look for innovative ways to achieve Artangel’s aims
• Maintain high levels of enthusiasm and commitment
• Constantly strive to gain new experiences and develop skills

Working with Others

• Develop the trust and respect of colleagues to achieve agreed goals
• Share knowledge with colleagues
• Seek to take responsibility and to help colleagues do the same
• Respect different ways of working to enable team to be effective
• Ensure you clearly communicate your diary and working schedules

Planning

• Agree clear short-term plans to support Artangel’s aims
• Communicate these plans to colleagues, clearly outlining expectations
• Achieve these plans using all available resources
• Evaluate results and use learning to influence future planning

Influencing and Communicating Effectively

• Communicate with colleagues clearly and in structured way
• Understand perspectives of colleagues to gain trust and active support

Implementing Change

• Identify opportunities to improve ways of working
• Anticipate impacts of change and react positively

Cost Consciousness

• Understand constraints of funding
• Plan work to achieve given budgets
• Reduce costs through effective working

Environmental Responsibility

• Embed Environmental Responsibility across all aspects of work and operations.
• Evaluate results and use learning to influence future planning.

Inclusive Practices

• Embed culture of inclusivity at all levels of the organisation.
• Identify training and development opportunities for team.

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