Front of House Team Members

Purpose of the role

Front of House Team Members  provide an exceptional experience and standard of service to visitors attending an Artangel project. They are the first point of contact for visitors and responsible for creating a friendly, welcoming atmosphere. A responsibility for public safety is also central to this role.

As part of your working pattern, we need a team able to work weekends, bank holidays and occasional evenings. Working hours and days will be agreed in advance.

Key responsibilities

• To create and maintain a friendly, welcoming atmosphere
• To ensure excellence in visitor care is consistently achieved
• To demonstrate a duty of care for visitors by ensuring that public areas are safe and accessible at all times 
• To assist the Front of House Manager with fire evacuation and first aid responsibilities
• To follow all required policies and procedures, ensuring that any issues are reported to the Front of House Manager promptly
• To provide tailored assistance and information to visitors with access requirements
• To participate in the collection of visitor data
• To handle cash and card sales and ticket booking enquiries
• To answer visitor comments or queries confidently, effectively and appropriately

Person specification

Essential

• Experience in a public-facing role where engaging customers in meaningful exchanges are key
• Experience in handling cash and card sales
• Excellent interpersonal and communication skills
• Accuracy and attention to detail
• Demonstrable interest in the arts 
• Enthusiastic, positive attitude and a flexible approach to work 
• Experience of following health and safety and risk management policies
• Willingness to engage with a wide range of people with respect and sensitivity 
• Fluent in English

Desirable

• First Aid training
• Fire Marshal training
• Access Equality training
• Experience using Eventbrite, Ticket Tailor or other box office systems
• Conversant in other languages (including BSL)
• Enthusiasm for working in the arts

How to Apply

To apply for this role, please complete the application form below.  

1. All applications will be shortlisted using the information provided in Part 1 of the form only. 
2. Part 2 will be accessed by the selection panel if you are shortlisted for interview. 
3. Part 3 is not accessed as part of the recruitment process at all.  

You cannot begin the form and then complete it at a later date. To ensure your application is not lost due to connectivity issues or similar, please write your answers on your own backed-up document and paste them over into the form when you are ready to submit it.

You should use the form to demonstrate clearly and fully how you meet the essential criteria for the job. The desirable criteria outlined in the person specification above contain skills and experience that it would be beneficial for a candidate to have. We will not make assumptions about your achievements or abilities – you must make it clear in your application exactly how you feel they match our requirements.

We know that recruiting people from diverse backgrounds encourages our team to be vibrant, creative, and think differently. Our goal is for our staff to be reflective of the demographics of London. We welcome difference, be it ethnicity, religion, age, gender, or gender identity, sexual orientation, neurodiversity or disability. Please see our site access information and contact us at info@artangel.org.uk to discuss any adjustments you might need, either as part of the application process, or for employment.

If you prefer, you may submit a short video (up to 2 minutes) instead of or in addition to written responses for this section. This is entirely optional and will not impact your application if you choose not to. To submit this please email your file to info@artangel.org.uk fill out the remainder of the form and enter “Submitted by video” in the long answer question section. 

We will only contact you if you are invited for interview.