Front of House Manager
- Job title – Front of House Manager
- Role type – Full Time, Fixed Term (15 July - 20 October 2024)
- Based in - Croydon
- Reporting to – Production team
- Expected salary – £16.15 per hour
Application Dates
Deadline for applications – 10:00, Friday 31 May 2024
Interviews – 60-minute slot allocated 10:00–18:00, w/c 10 June 2024. The interviews are due to take place in our London office (please see access statement). If you have any access requirements that might prevent you from entering this building, we can discuss an alternative once you are invited for interview.
About Artangel
Artangel have been producing exceptional art experiences in unusual places for over three decades, find out more about what we do.
The team that makes these projects happen is small, creative, and driven. We all meet regularly and every opinion is heard and valued. Our roles are clearly delineated, but collaboration, respect, and mutual support are essential for the success of the extraordinary projects we produce.
We are receptive to tailoring roles to the working styles and strengths of different people and supporting our employees as their career develops at Artangel. As an organisation, we learn from our team's perspectives and experience and we work to recruit people from diverse backgrounds to maintain this valuable insight.
Purpose of the role
The Front of House Manager leads a team to provide an exceptional experience and standard of service to every visitor to an Artangel project. The successful candidate will have strong communication and interpersonal skills and the ability to use their own initiative.
Key responsibilities
- To create and maintain a friendly, welcoming atmosphere
- To ensure excellence in visitor care is consistently achieved
- To lead the team in delivering its duty of care for visitors, including fire evacuation and first aid responsibilities
- To support the team by sharing information about the project and all activity on site
- To provide tailored assistance and information to visitors with access requirements
- To manage and circulate the staff rota and to review and submit staff time sheets
- To regularly liaise with Artangel’s Producer and report any safety or management issues promptly
- To deal with visitor comments or queries confidently, effectively and appropriately
- To act as a keyholder for the site for the duration of the project
- To manage the collection of visitor data
Skills and Experience
Essential
- Experience of managing staff
- Experience in a public-facing role where engaging customers in meaningful exchanges are key
- Excellent interpersonal and communication skills
- Accuracy and attention to detail
- Enthusiastic, positive attitude
- Ability to work independently and with initiative
- Experience of following health and safety and risk management policies
- Fluent in English
- Competent in using Microsoft Office
- Experience of handling cash and card sales
Desirable
- First Aid Training
- Fire Marshall Training
- Access Equality Training
- Conversant in other languages (including BSL)
- Enthusiasm for working in the arts