Front of House Manager

  • Job title – Front of House Manager
  • Role type – Fixed Term (15 July - 20 October 2024)
  • Based in - Croydon 
  • Reporting to – Production team
  • Expected salary – £16.15 per hour

Application Dates

Deadline for applications – 10:00, Friday 31 May 2024 
Interviews – 60-minute slot allocated 10:00–18:00, w/c 10 June 2024. The interviews are due to take place in our London office (please see access statement). If you have any access requirements that might prevent you from entering this building, we can discuss an alternative once you are invited for interview.

About Artangel

Artangel have been producing exceptional art experiences in unusual places for over three decades, find out more about what we do.

The team that makes these projects happen is small, creative, and driven. We all meet regularly and every opinion is heard and valued. Our roles are clearly delineated, but collaboration, respect, and mutual support are essential for the success of the extraordinary projects we produce.

We are receptive to tailoring roles to the working styles and strengths of different people and supporting our employees as their career develops at Artangel. As an organisation, we learn from our team's perspectives and experience and we work to recruit people from diverse backgrounds to maintain this valuable insight.

Purpose of the role

The Front of House Manager leads a team to provide an exceptional experience and standard of service to every visitor to an Artangel project. The successful candidate will have strong communication and interpersonal skills and the ability to use their own initiative.

Key responsibilities

  • To create and maintain a friendly, welcoming atmosphere
  • To ensure excellence in visitor care is consistently achieved
  • To lead the team in delivering its duty of care for visitors, including fire evacuation and first aid responsibilities
  • To support the team by sharing information about the project and all activity on site
  • To provide tailored assistance and information to visitors with access requirements
  • To manage and circulate the staff rota and to review and submit staff time sheets
  • To regularly liaise with Artangel’s Producer and report any safety or management issues promptly
  • To deal with visitor comments or queries confidently, effectively and appropriately
  • To act as a keyholder for the site for the duration of the project
  • To manage the collection of visitor data

Skills and Experience

Essential

  • Experience of managing staff
  • Experience in a public-facing role where engaging customers in meaningful exchanges are key
  • Excellent interpersonal and communication skills
  • Accuracy and attention to detail
  • Enthusiastic, positive attitude
  • Ability to work independently and with initiative
  • Experience of following health and safety and risk management policies
  • Fluent in English
  • Competent in using Microsoft Office 
  • Experience of handling cash and card sales

Desirable

  • First Aid Training
  • Fire Marshall Training
  • Access Equality Training
  • Conversant in other languages (including BSL)
  • Enthusiasm for working in the arts

How to Apply

To apply for this role, please complete the application form below.

  1. All applications will be shortlisted using the information given in Part 1 of the form only.
  2. Part 2 will be accessed by the selection panel if you are shortlisted for interview.
  3. Part 3 is not accessed as part of the recruitment process at all.

You cannot begin the form and then complete it at a later date. To ensure your application is not lost due to connectivity issues or similar, please write your answers on your own backed-up document and paste them over into the form when you are ready to submit it.

You should use the form to demonstrate clearly and fully how you meet the essential skills and experience required for the job. The desirable skills and experience outlined are ones that it would be beneficial for a candidate to have. We will not make assumptions about your achievements or abilities – you must make it clear in your application exactly how you feel they match our requirements.

We know that recruiting people from diverse backgrounds encourages our team to be vibrant, creative and think differently. Our goal is for our staff to be reflective of the demographics of London. We welcome difference, be it ethnicity, religion, age, gender or gender identity, sexual orientation or disability. We offer guaranteed interviews to BAME and disabled applicants who meet the essential criteria for the role. Please see our site access information and contact us at info@artangel.org.uk to discuss any adjustments you might need, either as part of the application process, or for employment.

We will only contact you if you are invited for interview.