Front of House Manager

  • Job title – Front of House Manager
  • Role type – Fixed Term  (27 April - 28 June)
  • Based – Borough Road, London
  • Reporting to – Project Manager
  • Expected salary – £13.75 per hour 

 

Unfortunately, the exhibition site has limited accessibility. If you have any access requirements or questions please get in touch with Karen at info@artangel.org.uk.

Application Dates

  • Deadline for applications – 10:00, 9 March 2020
  • Interview – 60-minute slot allocated 10:00–18:00, w/c 23 March 2020

Interviews will take place at our office based in Clerkenwell, London (please see access statement).

About Artangel

Artangel have been producing exceptional art experiences in unusual places for over three decades, find out more about what we do here.

The team that makes these projects happen is small, creative, and driven. Our Front of House team is key in communicating our projects to our audiences. As an organisation, we learn from our team's perspectives and experience and we work to recruit people from diverse backgrounds to maintain this valuable insight.


Image: Image: Some of the Artangel team visiting Steve McQueen's Year 3 at Walthamstow Central Railway Station, November 2019. Year 3 photographs © Steve McQueen & Tate. Photograph: Karen Reichenbach

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Purpose of the Role

The Front of House Manager leads a team to provide an exceptional experience and standard of service to every visitor to an Artangel project.  The successful candidate will have strong communication and interpersonal skills and the ability to use their own initiative.

Specific Responsibilities

  • To create and maintain a friendly, welcoming atmosphere
  • To ensure excellence in visitor care is consistently achieved
  • To lead the team in delivering its duty of care for visitors, including fire evacuation and first aid responsibilities
  • To support the team by sharing information about the project and all activity on site
  • To provide tailored assistance and information to visitors with access requirements
  • To manage and circulate the staff rota and to review and submit staff time sheets
  • To regularly liaise with Artangel’s Project Manager and report any safety or management issues promptly
  • To deal with visitor comments or queries confidently, effectively and appropriately
  • To act as a keyholder for the site for the duration of the project
  • To manage the collection of visitor data

Skills and Experience

Essential

  • Experience in managing staff
  • Experience in a public-facing role where engaging customers in meaningful exchanges are key
  • Excellent interpersonal and communication skills
  • Accuracy and attention to detail
  • Enthusiastic, positive attitude
  • Ability to work independently and with initiative
  • Experience of following health and safety and risk management policies
  • Fluent in English
  • Competent in using Microsoft Office
  • Experience in handling cash and card sales

Desirable

  • First Aid Training
  • Fire Marshal Training
  • Access Equality Training
  • Experience using Eventbrite or other box office systems
  • Conversant in other languages (including BSL)
  • Enthusiasm for working in the arts

How to Apply

To apply for this role, please complete the application form below.  

  1. All applications will be shortlisted using the information given in Part 1 of the form only. 

  2. Part 2 will be accessed by the selection panel if you are shortlisted for interview

  3. Part 3 is not accessed as part of the recruitment process at all

You cannot begin the form and then complete it at a later date. To ensure your application is not lost due to connectivity issues or similar, please write your answers on your own backed-up document and paste them over into the form when you are ready to submit it.

You should use the form to demonstrate clearly and fully how you meet the essential criteria for the job. The desirable criteria outlined in the person specification above contain skills and experience that it would be beneficial for a candidate to have. We will not make assumptions about your achievements or abilities – you must make it clear in your application exactly how you feel they match our requirements.

We know that recruiting people from diverse backgrounds encourages our team to be vibrant, creative, and think differently. Our goal is for our staff to be reflective of the demographics of London. We welcome difference, be it ethnicity, religion, age, gender, or gender identity, sexual orientation, or disability. We offer guaranteed interviews to BAME and disabled applicants who meet the essential criteria for the role. Please see our site access information and contact us at info@artangel.org.uk to discuss any adjustments you might need, either as part of the application process, or for employment.

We will only contact you if you are invited for interview.

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