Community Engagement Facilitator

  • Job title – Community Engagement Facilitator
  • Role type – Fixed Term, 2.5 days 
  • Based – Remote
  • Reporting to – Marketing & Communications Manager
  • Fixed rate – £300 

Application Dates

Deadline for applications – 10:00, 21 August 2020

Interview – 20-minute slot allocated 10:00–18:00, 27, or 28 August 2020.

Working Dates

  • 1 day: Any day on the week commencing 7 September 2020
  • 0.5 day: 11 September 2020
  • 1 day: 26 September 2020 

About Artangel

Artangel has been producing exceptional art experiences in unusual places for over three decades, find out more about what we do here.

The team that makes these projects happen is small, creative, and driven. We all meet regularly and every opinion is heard and valued. Our roles are clearly delineated, but collaboration, respect, and mutual support are essential for the success of the extraordinary projects we produce.

We are receptive to tailoring roles to the working styles and strengths of different people and supporting our employees as their career develops at Artangel. As an organisation, we learn from our team's perspectives and experience and we work to recruit people from diverse backgrounds to maintain this valuable insight.


Image: Some of the Artangel team visiting Steve McQueen's Year 3 at Walthamstow Central Railway Station, November 2019. Year 3 photographs © Steve McQueen & Tate. Photograph: Karen Reichenbach

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Purpose of the role

Are you looking to engage with audiences online? We are hiring 3x Community Engagement Facilitators to support the audience engagement during an upcoming live-streamed online event.

The Community Engagement Facilitator will be responsible for encouraging audiences tuning into the event by promoting discussion points and answering to any topic-related queries. They will need to be proactive and quick to respond, whilst retaining a professional and informative manner. 

The event, which was originally going to be held in person, will be a conference-style discussion between participants, live-streamed online to audiences. To encourage audience engagement and participation, as there will be no access to speakers for a Q&A, audiences will be encouraged to actively participate in a seminar-style online forum where they can share their thoughts, comments and queries to the discussions had – in the comments section of the live-stream and throughout the event on social media – which will be fielded and responded to by the Community Engagement Facilitators. 

This role requires 7-hours of work during the day of the event, plus one full day (7-hours) of preparation researching the speakers and topics, followed by a 2-hour induction pre-event. 

The successful candidate will have a good grasp of current politics and the academic fields of social sciences and anthropology; with an analytical mind and strong communication and digital skills with the ability to use their own initiative. Familiarity with using social media platforms such as Twitter and YouTube, and their commenting platforms is essential. Familiarity of using social media scheduling applications such as Hootsuite and Tweetdeck would be beneficial.

Specific Responsibilities

  • To represent the organisation publicly on social media during the event.
  • To chat with the community on YouTube and Twitter live during the event
  • To quickly take notes during the discussions and decipher root questions, that can be posed to the talk’s online community of attendees
  • To anticipate incoming conversation points and have prepared bespoke questions related to each speaker's background of work via a crib sheet of pre-planned answers by way of web links, bibliographies, etc.
  • To update a central live doc with pull quotes from the event specifically designed as prompts for each future speaker
  • To respond quickly to questions whilst maintaining a professional manner 
  • To adapt communications according to the channel being used with clearly understandable sentences (i.e. shorter sentences on Twitter). 
  • To lead online attendee engagement 
  • To respond to any potential disagreeable comments in a calm and neutralising manner 
  • To prepare scheduled editorial social media for before, after and during the event to be used as promotional copy for the event, speakers and themes
  • To liaise with Artangel’s Marketing & Communications Manager to be briefed and report any incoming issues promptly
  • To deal with visitor comments or queries confidently, effectively and appropriately
  • To act as a keyholder for the channels for the duration of the live event

Skills and Experience

Essential 

  • Experience of live note-taking 
  • Experience in a public-facing role, engaging with the public 
  • Excellent interpersonal and communication skills
  • Accuracy and attention to detail
  • Enthusiastic, positive attitude
  • Ability to work independently and with initiative
  • Fluent in English
  • Experience in writing for and using social media 
  • Competent analytical skills 

Desirable

  • Experience in managing an audience, either online or live 
  • Academic background in humanities, social sciences or anthropology
  • Competent in working to deadlines
  • Enthusiasm for engaging people in discussions 

How to Apply

To apply for this role, please complete the application form below.  

  1. All applications will be shortlisted using the information given in Part 1 of the form only
  2. Part 2 will be accessed by the selection panel if you are shortlisted for interview
  3. Part 3 is not accessed as part of the recruitment process at all

You cannot begin the form and then complete it at a later date. To ensure your application is not lost due to connectivity issues or similar, please write your answers on your own backed-up document and paste them over into the form when you are ready to submit it.

You should use the form to demonstrate clearly and fully how you meet the essential criteria for the job. The desirable criteria outlined in the person specification above contain skills and experience that it would be beneficial for a candidate to have. We will not make assumptions about your achievements or abilities – you must make it clear in your application exactly how you feel they match our requirements.

We know that recruiting people from diverse backgrounds encourages our team to be vibrant, creative, and think differently. Our goal is for our staff to be reflective of the demographics of London. We welcome difference, be it ethnicity, religion, age, gender, or gender identity, sexual orientation, or disability. We offer guaranteed interviews to BAME and disabled applicants who meet the essential criteria for the role. Please see our office access statement and contact us at  info@artangel.org.uk to discuss any adjustments you might need, either as part of the application process or for employment. Artangel are a Disability Confident Committed Employer.

We will only contact you if you are invited for an interview.

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